Friday, September 20, 2024

Citizen Journalists

 

Growing Trend of Citizens Reporting the News

image from chatGPT

by John Fisher, PhD

Citizen reporters, also known as citizen journalists, have become a powerful force in coverage of the news. Equipped with smartphones, social media accounts, and personal blogs, these everyday individuals now play a vital role in gathering, reporting, analyzing, and sharing news. Though not formally trained as professional journalists, their contributions have reshaped the way we consume information. Here’s a closer look at the key roles citizen journalists play in today’s news ecosystem, along with examples of their impact.

Individual Reporting

Citizen reporters often act independently, creating and sharing their own stories without the need for established news organizations. Using platforms like Twitter, Facebook, or personal blogs, they offer opinions and firsthand accounts of events happening in their communities or even across the globe. This direct form of reporting allows for unfiltered perspectives, often offering fresh angles that traditional news outlets may overlook.

For example, during the 2020 Black Lives Matter protests in the U.S., many citizen journalists used Twitter and Instagram to post live updates, photos, and videos from the ground, providing real-time coverage that major news organizations could not immediately capture. This gave people around the world instant access to eyewitness accounts, making these citizen reporters crucial in shaping the narrative.

Collaboration With News Organizations

While many citizen journalists work independently, some collaborate with professional news organizations. They may offer news tips, eyewitness accounts, or even live reports through platforms like Periscope or Instagram Live. In some cases, citizen reporters will add value to an existing news story by offering context or commentary, while others may serve as local correspondents for events where professional journalists are not present.

During the Syrian civil war, for instance, many citizen reporters shared firsthand footage and information from war-torn areas that were inaccessible to international journalists. Major news outlets like BBC and CNN often sourced this content, verifying its authenticity and including it in their coverage, thereby enhancing their reporting of the conflict.

Crowdsourcing News

Citizen journalism often thrives through crowdsourcing, where news stories are built from contributions by multiple individuals. In these cases, journalists collect videos, photos, and reports from numerous citizen reporters, fact-check the material, and then publish it as part of a larger story. This method helps ensure that diverse perspectives are represented, especially in situations where professional journalists cannot be present everywhere at once.

A prime example of this is how news outlets covered the 2015 Nepal earthquake. Thousands of social media posts, photos, and videos from people on the ground helped shape the global understanding of the disaster’s magnitude and the immediate needs of those affected. Major outlets like The Guardian and Al Jazeera used these contributions to provide a more comprehensive view of the unfolding crisis.

How Professional Journalists Use Citizen Reporters

  1. Eyewitness Accounts: One of the most valuable aspects of citizen journalism is the ability to provide real-time, eyewitness accounts of events. Whether it’s a local protest, a natural disaster, or an unexpected political event, citizen reporters often offer raw, immediate coverage, allowing for a more dynamic view of current events. This was notably evident during the 2019 Hong Kong protests, where citizen journalists played a crucial role in documenting police actions, protest movements, and public sentiment, often livestreaming from the streets.

  2. Filling Information Gaps: Citizen journalists can help fill gaps in traditional news coverage by offering localized insights or additional details that professional reporters may not have. For instance, during the 2018 California wildfires, local citizens posted on social media about road closures, missing persons, and evacuation routes, providing critical information that helped communities stay informed before news crews arrived.

  3. Collaborative Reporting: Many news organizations have recognized the value of collaborative reporting with citizen journalists. Some outlets invite public participation by allowing readers to comment on stories, while others create databases of citizen reporters who can contribute to future news stories. This interaction between professional journalists and the public creates a richer, more inclusive news environment.

For example, The New York Times has often encouraged readers to submit their stories and photos during major weather events like hurricanes or snowstorms. These contributions offer broader geographic coverage and provide more personal accounts, making the overall reporting more comprehensive and relatable.

Challenges and Credibility Concerns

Despite the many advantages of citizen journalism, it does face criticism—especially regarding credibility and objectivity. Without formal training, some citizen journalists may lack the skills required to fact-check information or remain unbiased in their reporting. Additionally, in the rush to share breaking news, there is the risk of spreading misinformation.

A notable instance of this occurred during the Boston Marathon bombing in 2013. In the immediate aftermath, social media was flooded with reports, some of which falsely identified suspects. While professional journalists worked to verify facts, the misinformation spread by some citizen reporters added confusion to an already chaotic situation.

While these credibility concerns are valid, it’s important to note that citizen journalists often provide critical, on-the-ground perspectives that professional journalists cannot. The key to harnessing the potential of citizen journalism is ensuring that their contributions are fact-checked and integrated responsibly into larger news narratives.

Conclusion

Citizen reporters have reshaped the modern news coverage, offering invaluable contributions through independent reporting, collaboration with news organizations, and crowdsourcing. Whether by filling information gaps or providing real-time eyewitness accounts, they offer fresh perspectives that enrich the news we consume. However, as the lines between professional and citizen journalism continue to blur, it’s crucial to maintain a balance between speed and accuracy, ensuring that all contributions to the news landscape are credible and trustworthy. While not without challenges, citizen journalism’s influence will undoubtedly continue to grow, providing a more inclusive, real-time view of the world.

Source: Conversation with Copilot, 9/20/2024 

X and News Gathering

 

How the News Media Use X to Gather and Report News

image created by chatGPT

by John Fisher, PhD

In the fast-evolving world of social media, X (formerly known as Twitter) stands out as a crucial tool for news organizations. With its unique blend of real-time updates, massive user base, and rapid news-sharing capabilities, X has become more than just a platform for conversation—it’s a go-to destination for both newsgathering and reporting. Here’s how news media use X to stay ahead of the curve:

A Hub for News Consumption

X is widely regarded as more of a news destination than most other social media platforms. Many of its users in the United States log on specifically to get the latest updates. According to a Pew Research study, a significant number of X users cite news consumption as one of the key reasons they use the platform. Unlike Instagram or TikTok, where entertainment and lifestyle content dominate, X provides a consistent stream of news updates, making it the ideal platform for staying informed.

Types of News Content

X offers a wide range of news-related content. From opinions on current events to humorous takes on trending topics, users can access a variety of perspectives on the day’s most important stories. One of the platform’s standout features is its ability to deliver real-time information on breaking news as it happens. Whether it’s live-tweeting from a political rally or sharing updates during a natural disaster, X allows users and journalists alike to keep up with events as they unfold.

For example, during the 2021 Capitol riots in Washington, D.C., journalists, politicians, and regular citizens used X to report the chaos in real-time. Within minutes, photos, videos, and updates flooded the platform, providing immediate insight into the unfolding crisis.

A Direct Line to Reliable Sources

While many social media platforms blur the line between news from verified outlets and personal updates from friends or influencers, X stands out in its emphasis on journalistic sources. A majority of Americans who regularly get their news from X are more likely to follow news outlets and journalists than they are to rely on advocacy groups, influencers, or friends and family for updates. This makes X a powerful tool for credible, up-to-the-minute reporting.

For instance, during the COVID-19 pandemic, health experts, journalists, and news outlets used X to share daily updates on case numbers, government policies, and health advice. The ease of sharing and re-sharing information made it possible for accurate, verified news to reach millions of people instantly.

Breaking News Advantage

One of X’s biggest strengths is its reputation for breaking news. X users are more likely than those on other platforms, like Facebook or TikTok, to encounter breaking news in real-time. Whether it's natural disasters, major political announcements, or celebrity news, the platform’s real-time nature allows users to see updates the moment they happen.

Take the case of the 2015 Paris terror attacks, where news and updates spread rapidly on X even before major news outlets had full reports. Journalists and citizens on the ground were able to share critical updates in real-time, providing a raw, immediate view of the events.

Is X the #1 Source for News?

While X holds a strong position as a primary source for news, especially in breaking news scenarios, its claim as the "number 1" social media source for news comes with some nuances. A 2023 study showed that 53% of X users regularly get news from the platform, making it one of the top sources of news across social media platforms. However, X's user base, with 500 million monthly active users and 245 million daily active users, is still smaller than platforms like Facebook or Instagram.

Additionally, most X users are not exclusive to the platform—99.9% of X users also use other social media platforms to get their news, according to DataReportal’s 2023 data. This suggests that while X plays a key role in news consumption, many users also rely on other platforms to stay informed.

Conclusion

X’s impact on news media cannot be understated. As a primary source for breaking news, real-time updates, and credible journalism, it remains a leading platform in the world of news consumption. Whether it will continue to hold the top spot as the number one social media source for news is still up for debate, but its influence and ability to shape the news cycle are undeniable. As the media landscape continues to evolve, X will likely remain a cornerstone for both journalists and news consumers alike.

Source: Conversation with Copilot, 9/20/2024 

Social Media and Reporting News

How Social Media is Revolutionizing News: Real-Time Reporting and Engagement in the Digital Age

image by chatGPT


In today's fast-moving digital world, social media has transformed how news is gathered and reported. Gone are the days when journalists relied solely on traditional methods to cover breaking stories. Platforms like Twitter, Instagram, and TikTok have become vital tools for news organizations, offering real-time updates, user-generated content, and direct engagement with audiences. This new media landscape allows news to travel faster and farther than ever before, but it also presents unique challenges in verifying information and maintaining credibility. In this post, we’ll explore how news media use social media to gather, verify, engage with, and distribute the news, shaping the way we consume information in the digital age.

Newsgathering:

Real-time Updates: Journalists use social media platforms like Twitter and Facebook to monitor breaking news in real-time. For example, during a natural disaster or a political event, eyewitnesses often post photos, videos, or live updates, allowing journalists to react immediately. In 2020, when the Beirut explosion occurred, videos and posts on Twitter were among the first sources of information, which news outlets quickly picked up to report the incident.

User-Generated Content: Social media is a treasure trove of user-generated content (UGC) such as photos, videos, and firsthand reports. News organizations like CNN often encourage users to share their content through platforms like iReport, which was designed to collect stories directly from people on the ground. For instance, during the protests in Hong Kong in 2019, many photos and videos shared on Twitter and Instagram were used by news organizations, provided they were verified.

Verification:

Fact-Checking: Since social media is prone to misinformation, news outlets have developed rigorous fact-checking protocols to verify the authenticity of the content they source. Dedicated teams in organizations like BBC Monitoring or Reuters Fact Check sift through posts to ensure credibility before they report. For example, during the U.S. presidential elections, numerous claims surfaced on Twitter, which had to be checked for accuracy before inclusion in news reports.

Crowdsourcing: Journalists often crowdsource information on social media by asking users directly for more details or to corroborate information. For instance, during the 2011 earthquake and tsunami in Japan, The Guardian set up live feeds asking social media users for updates from different locations in Japan to build a more complete picture of the event.

Engagement:

Interactive Reporting: Social media platforms such as Instagram and TikTok allow news outlets to interact directly with their audience through polls, live videos, and story features. For instance, The New York Times uses Instagram Stories to break down complex news topics in a simple, visual way, allowing users to respond with questions or opinions, which further informs the coverage.

Feedback and Trends: Social media platforms help news organizations keep a pulse on public opinion and trending topics. News editors at places like Buzzfeed or BBC News routinely analyze trends on platforms like Twitter’s trending topics or Reddit threads to shape their editorial focus, ensuring that they cover stories that resonate with the public.

Distribution:

Wide Reach: Social media amplifies the reach of news content. By using platforms like Facebook, YouTube, or TikTok, news organizations can reach a global audience. For example, during the COVID-19 pandemic, news outlets used Facebook Live and YouTube for global press conferences and updates, allowing millions of users worldwide to access the information in real time.

Multimedia Content: Social media supports various content formats, such as articles, videos, and infographics. This flexibility allows news organizations to tell stories in more engaging and accessible ways. For example, Vox Media is known for producing short, explanatory videos on topics ranging from politics to health, which they distribute across platforms like YouTube and Instagram to broaden their storytelling approach.

These strategies make social media a vital tool for modern journalism, ensuring news organizations remain timely, relevant, and connected with their audience.

Conclusion: As social media continues to evolve, its role in the news industry grows more complex. It has revolutionized how journalists gather information, engage with audiences, and distribute content, offering unprecedented speed and accessibility. However, this fast-paced environment also demands a careful balance between immediacy and accuracy. While platforms like Twitter and Instagram provide invaluable tools for newsgathering and reporting, the importance of verification and responsible journalism remains paramount. Ultimately, social media's influence on the news is undeniable, and its potential to shape public discourse and connect global audiences ensures it will remain a key part of journalism’s future.

Role of the PIO

Mastering Crisis Communication: The Evolving Role of Public Information Officers in Emergencies

Image created by chatGPT


by John Fisher, PhD, assisted by chatGPT

Note: UVU students in a class about public information and disasters were asked to summarize what they learned from five videos about the role of public information officers. This is what they discovered.

The role of a Public Information Officer (PIO) is both dynamic and essential, especially in emergency management and routine communications. PIOs are responsible for managing public relations, ensuring accurate and timely dissemination of information, and maintaining transparency across different platforms, including press briefings and social media. Key traits for PIOs include strong communication skills, composure under pressure, empathy, and adaptability, whether they are addressing routine operations or responding to emergencies. The videos further highlight the evolving nature of the role, showcasing the PIO's importance not only during disasters like Hurricane Sandy but also in day-to-day public safety and information management. Each PIO’s connection to their organization plays a vital role in ensuring trust and effective messaging, as seen in the example of Eric Hurst at South Metro Fire Rescue.

Role of a Public Information Officer (PIO):

  • Manages public communications during emergencies and day-to-day operations:
    PIOs are responsible for ensuring that the public receives timely and accurate information during both crises and routine operations. In emergencies, this includes communicating essential safety information, updates on response efforts, and evacuation notices. In day-to-day operations, PIOs handle general public relations, such as promoting community events, sharing policy updates, and maintaining an ongoing flow of information from their organization to the public.

  • Coordinates press briefings, social media updates, and media requests:
    A PIO serves as the main point of contact for the media, arranging press conferences and interviews while managing the flow of information across platforms. In the age of social media, they also ensure that the organization’s social channels are updated with accurate, real-time information to address public concerns and clarify facts during an event.

  • Ensures accurate, timely information dissemination:
    It is crucial for PIOs to verify information before it is shared with the public to prevent the spread of misinformation. Their role includes working quickly to get verified information out to the public to avoid panic and confusion.

  • Acts as the link between first responders, government agencies, and the public:
    PIOs bridge communication between emergency responders and the community, interpreting technical jargon into language the public can understand. They collaborate with government officials, emergency management teams, and local authorities to ensure that the public is informed of necessary actions, such as evacuations or safety protocols.


Key Responsibilities:

  • During Disasters:

    • Provides clear, accurate updates to prevent panic and misinformation:
      During a disaster, the PIO's top priority is to ensure that the public receives factual information quickly. This includes real-time updates about the disaster's impact, instructions for safety, and what the public should do next.

    • Coordinates evacuation notices, safety protocols, and emergency responses:
      PIOs play a key role in communicating evacuation orders, shelter locations, and health advisories. They work alongside first responders and emergency management teams to relay critical instructions to the public.

    • Maintains calm and composure under pressure:
      In high-pressure environments, especially during disasters, the PIO must remain calm to effectively manage and disseminate information. This requires a high level of emotional control and the ability to communicate clearly, even in chaotic situations.

  • Outside of Disasters:

    • Manages routine public relations, media events, and press releases:
      Outside of emergencies, PIOs handle public relations for their organization. This includes organizing media events, writing press releases, and engaging in routine communication efforts to keep the public informed about initiatives, policy changes, or community programs.

    • Engages in preparedness efforts and public education:
      PIOs often participate in creating awareness campaigns to prepare the public for potential emergencies. They might organize drills, develop educational materials, or conduct outreach programs to teach the community about emergency preparedness and response.

    • Ensures transparent communication, building trust with the public:
      Consistent, transparent communication helps build and maintain public trust. By keeping the public informed about the organization’s work, whether during crises or regular operations, PIOs foster trust and ensure the public knows where to turn for reliable information.


Skills and Traits:

  • Strong verbal and written communication skills:
    PIOs must convey complex or sensitive information in clear, accessible language. Whether through speeches, press releases, or social media posts, their ability to communicate effectively is central to their role.

  • Ability to stay calm under pressure and make quick decisions:
    Disasters and emergencies often require fast, decisive action. PIOs must remain composed, assess situations quickly, and decide the best way to communicate with the public to ensure safety and minimize confusion.

  • Empathy when interacting with victims and the public:
    Empathy is crucial when PIOs interact with victims or their families during disasters. They must convey not only information but also sensitivity, ensuring they handle each situation with care, especially when dealing with loss or trauma.

  • Adaptability to various situations and changing information:
    Disasters are fluid, and information can change rapidly. PIOs must be adaptable, ready to shift communication strategies and respond to new developments on the fly.

  • Training in crisis management, media relations, and public speaking:
    PIOs often undergo specialized training to manage media relations and speak confidently in front of large audiences. Crisis management training ensures they can respond effectively in high-pressure situations.


Examples from Videos:

  • Ashley Hulsey (Perspectiv, Inc. video):
    In this video, Ashley Hulsey discusses the importance of handling all press releases and social media for her office, showing how integral social media has become in modern PIO work. Her emphasis on honesty and passion for public service demonstrates the values that guide a successful PIO.

  • Hurricane Sandy PIO:
    This video showcases the vital role a PIO plays during a major natural disaster. The PIO coordinated timely communication about evacuation notices, emergency protocols, and media inquiries, showing the importance of quick, clear communication to maintain public order and trust.

  • Eric Hurst (South Metro Fire Rescue):
    In this video, Eric Hurst manages media requests during high-risk fire emergencies. It demonstrates the multifaceted responsibilities of a PIO, from responding to fires to managing public communication and interacting with the media.

  • EMS PIO:
    This video focuses on the importance of maintaining a unified story for EMS. The PIO discusses how they protect EMS messaging, educate the public, and influence public behaviors while avoiding information that might damage the agency’s reputation.


Challenges:

  • Managing high-pressure situations during disasters:
    PIOs must handle significant pressure during crises, as they are responsible for communicating critical information that could impact public safety. Managing high volumes of inquiries and disseminating accurate information in a short time can be particularly challenging.

  • Balancing transparency with sensitive or withheld information:
    PIOs often walk a fine line between sharing enough information to keep the public informed and protecting details that could compromise safety or privacy. They must ensure transparency without revealing sensitive operational details.

  • Adapting communication styles to reach diverse audiences effectively:
    Public audiences vary in terms of education, language, and access to technology. PIOs must be skilled in adapting their messages so they are understood by a broad range of people, often across multiple platforms, such as social media, television, and print media.

In conclusion, the role of a Public Information Officer (PIO) has evolved into a dynamic and crucial position in both crisis management and routine public communications. PIOs are essential in bridging the gap between emergency responders, government agencies, and the public, ensuring accurate and timely dissemination of information. Their ability to remain calm under pressure, adapt to changing circumstances, and communicate effectively across multiple platforms is vital in maintaining public trust and safety. As the demands of the role continue to grow, the need for well-trained and empathetic PIOs remains more important than ever.

Video Links:

  1. Learning from Hurricane Sandy - Best Practices for Mass Notification and Weather Emergencies
  2. Public Information Officer – A Day in the Life
  3. The Job: The Importance of the PIO
  4. Public Information Officer in EMS